GGROWTH COLLECTIF

— Policies & Useful Information

REGULAR AND AFTER-HOURS BOOKING

All rentals must be paid in full at the time of booking.

GGROWTH COLLECTIF can conveniently be booked online using our booking system. The system displays availability in real time and automatically applies any applicable discounted rates.

Once a booking is completed, you will receive:

  • A confirmation email containing the details of your booking.

  • An email receipt for your records.

📌 Please check your junk mailbox if you do not see these emails in your inbox.

A liability waiver must be completed prior to payment.

ADDITIONAL TIME

If additional time is needed and the time slot following your booking is available, you can extend your reservation by booking an additional day through the online system.

🔹 Additional time must be booked before continuing use of the space.
🔹 Please factor in set-up and clean-up time into your booking.

BOOKING CHANGES

To change the booking time or date, please email us at request@growwellco.ca, and we will help find the best option for your request.

📌 You can also log in to your account and cancel the booking for credit (no refunds are issued) and rebook based on availability at the current set rates.

🔹 All changes must be made at least 72 hours before the scheduled booking to receive full credit.

PAYMENTS

All payments must be made through the online booking system. GGROWTH COLLECTIF does not accept or handle cash transactions.

LIABILITY WAIVER

A valid, signed general liability waiver must be on file to access the premises.

📌 This form waives certain legal rights, including the right to sue. It is highly recommended that you carry the appropriate insurances for your business.

🔹 This form must be completed prior to payment and kept on file during your rental period.

INSURANCE REQUIREMENTS

By signing the general liability waiver, you assume all responsibility for inherent risks associated with visiting and using GGROWTH COLLECTIF.

As a professional, it is strongly recommended that you obtain a comprehensive insurance policy, including:

  • Commercial General Liability Insurance

  • Professional Liability Insurance (Errors & Omissions)

  • Commercial Property Insurance

  • Cyber Liability Insurance

All professionals should be covered with the right insurance policy to protect themselves and their business.

PARKING

📍 Parking is located indoors at Mount Stephens Hotel Parking, next to 1444 Rue Drummond (Hotel Chez Swann) or street parking in front of the building.

🔹 All other parking is subject to fees and is not the responsibility of GGROWTH COLLECTIF.

ELEVATOR AND ACCESS

GGROWTH COLLECTIF is located on the 5th floor of the building.

🚪 Elevator Dimensions:

  • Door Clearance: 36”W x 83”H

  • Interior: 65”W x 90”H x 45”D

🚶‍♂️ Staircase:
While the building is ADA-compliant, please note that access to the office requires taking stairs from the 4th to the 5th floor.

DELIVERY AND STORAGE

If you need to arrange delivery or storage of items before your reserved day/time, please contact us at request@growwellco.ca (additional fees may apply).

📌 GGROWTH COLLECTIF is not responsible for loss or damage of items left in the space or common areas at any time.

WI-FI

📡 GGROWTH COLLECTIF offers free high-speed Wi-Fi.
📍 The username and password are available for use in the welcome binder.

PETS

🐾 Small pets are welcome in the space.

📌 Rules & Requirements:

  • We reserve the right to refuse entry to any pet. If you are unsure whether your pet is permitted, please email request@growwellco.ca before booking.

  • Pets must be well-behaved—any disruptive behavior may result in being asked to leave.

  • A $250 preauthorized hold on your credit card will be collected upon booking and released within 2-5 business days, minus any damage fees.

  • Mess Policy:

    • $50 fee for mess on the floor

    • $300 fee for mess on furniture

📌 Please notify the front desk immediately if there is an incident.

CANCELLATIONS AND RESCHEDULING

GGROWTH COLLECTIF does not issue refunds or credits for cancellations made within 72 hours of your scheduled booking.

📌 Cancellation Policy:

  • 72+ hours before start time → No fee (Full credit issued, valid for 6 months).

  • Less than 72 hours before start time / No-show → Full charge, no refund or credit issued.

📌 To reschedule, cancel your booking at least 72 hours in advance to receive a credit (valid for 6 months), then rebook at the current rate.

If you need assistance, please email request@growwellco.ca.

GENERAL COLLECTIF RULES

🔹 Arrival: Please arrive no more than 15 minutes before your booking to check in.
🔹 Shoes: Outdoor shoes are not permitted in the suites. Indoor shoes or provided shoe coverings must be worn.
🔹 Noise: Keep noise levels to a professional minimum, including music.
🔹 Attendant Access: Staff may check in if there are concerns (e.g., loud noises, rule violations). Staff will knock before entering.
🔹 Surveillance: Cameras are installed in common areas for security purposes.
🔹 Food & Beverages: Not permitted inside the collectif.
🔹 Smoking & Substance Use: Strictly prohibited on the premises.

📌 Disruptive behavior (intoxication, aggression, or rudeness) will result in immediate removal and possible ban from GGROWTH COLLECTIF.

COLLECTIF INSPECTION, PRECAUTIONS, CLEANING, AND DAMAGES

Please inspect your space before starting your sessions. If there are any issues, notify the front desk. Without notification, you will be charged for damages incurred during your time/rental.

🚫 DO NOT step on furniture with shoes.
🚫 DO NOT attach anything to the walls without approval (email request@growwellco.ca).

INCLUDED AMENITIES

✨ Newly renovated and designed for professionals
📡 High-speed Wi-Fi
🖥️ Workstation & printer station
🎨 Art supplies
🧼 Cleaning services
🔒 Confidential and secure space
🚻 Direct washroom access (exclusive to the collectif)
🛋️ Lobby waiting area with noise-canceling sound machine
💡 Utilities included (WiFi, electricity, and essentials)
💧 Supplies available (water bottles, tissues, etc.)

📍 Prime downtown location – Next to Peel Metro